After visitor calls or tamper alarm, PIR detection, motion detection, iOS mobile device receive push notification when working(left image) or stand by(right image), touch (working mode) or side (standby mode) to view the notification. Android phone skip the step.
Windows Software to monitor and record file to computer, User can convert record file to mp4 file.
How do i installed Smart WiFi doorbell?
Installed at the shielded position to be free from direct sun's rays or raining. The height for installation is recommended to be 1.3~1.6m
1 Q Doorbell cannot connect to WiFi
A 1 Confirm WiFi password is correct 2 Doesn't support 5G WiFi
2 Q When adding a device, APP don't prompts have new device
A Please check doorbell and smart phone whether within same LAN, manual to add if it's not same LAN.
3 Q Prompts wrong password for the smart doorbell
A Click on correct into to correct password, Press 'Reset"button of doorbell 5s, if forgot password to add the doorbell to APP
4 Q Doorbell show offline
A Confirm connects network cable or WiFi successful
5 Q MicroSD card can't recording and covering?
A 1 Check MicroSD card or has damaged
2 please check search the time of video files, system time of doorbell
6 Q The difference between user ID and doorbell ID
A User ID is registered generated, Doorbell ID is its own identification number
7 Q The difference between user password and doorbell password
A User password is registered setting, Doorbell password is APP connect the doorbell to setting
8 Q The difference between edit and modify management password
A Editing means input wrong or other users changed the newest password, Modify in setting, means reset a new password
9 Q After visitor calls, Android only shock without ringing?
A No. Touch "More..." to selects system settings call and alarm rings
10 Q Can't receive visitor calls
A 1 User ID is not in the alarm account
2 Make sure Android APP in the background and connects WiFi or 3G/4G
3 Push messages to iOS, touch it will enter above interface
4 Receive alarm must be enable.
11 Q How to delete the others alarm push account?
A Setting->Alarm setting-> In front of alarm push account have delete icon to deleted, then phone can't receive push messages
12 Q Push email password is the email password?
A No. Input App Password. For example gmail mailbox, An App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If you use 2-Step-Verification and are seeing a "password incorrect" error when trying to access your Google Account, an App password may solve the problem.
Note: If you have iOS 8.3 on your iPhone, you will no longer have to use App passwords to use 2-Step Verification.
How to generate an App password
1 Visit your App passwords page. You may be asked to sign in to your Gmail Account.
2 At the bottom, click Select app and choose the app you're using.
3 Click Select device and choose the device you're using.
4 Select Generate.
5 Follow the instructions to enter the App password.
Note: You may not be able to create an App password for less secure apps. Learn more about allowing less secure apps. Please check your mail help input App password.